Privacy Policy

01 Who We Are

Mokoena Fortified Holdings (Pty) Ltd ("MFH", "we", "us", "our") is a South African registered company providing business registration, compliance, graphic design, and website development services. We act as the Responsible Party in terms of POPIA for all personal information we process.

Registered address: 3 Stan Road, Morningside, Sandton, Gauteng
Email: info@mokoenafortified.co.za
Phone: +27 (0) 70 408 6057

02 Information We Collect

Information you provide directly

• Full name, email address, phone number
• Company name and business details
• ID number or passport number (for company registration services)
• Physical and postal address
• Payment information (processed securely via third-party payment providers)
• Messages, enquiries, and correspondence you send us

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search engine
• Device type and operating system

03 How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Processing and fulfilling your service orders (company registration, design, websites)
• Communicating with you about your enquiry or project
• Submitting documentation to CIPC, SARS, or other regulatory bodies on your behalf
• Sending service updates, invoices, and receipts
• Improving our website, services, and customer experience
• Complying with our legal and regulatory obligations
• Marketing our services to you (only with your consent, and you may opt out at any time)

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

04 Legal Basis for Processing

We process your personal information on one or more of the following grounds:

• Contractual necessity — to provide the services you have requested
• Legal obligation — to comply with South African law (e.g. CIPC filings, SARS submissions)
• Legitimate interest — to operate and improve our business
• Consent — for marketing communications (you may withdraw consent at any time)

05 Sharing Your Information

We may share your information with the following parties only where necessary:

• CIPC (Companies and Intellectual Property Commission) — for company registration
• SARS (South African Revenue Service) — for tax registrations and clearance
• Payment processors — to securely process your payments
• IT and hosting service providers — who assist us in operating our systems
• Legal and compliance advisors — where required by law

All third parties are required to handle your data securely and only for the purposes we specify. We do not transfer your data outside South Africa unless adequate protections are in place.

06 Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Client records related to company registration: minimum 5 years (CIPC requirements)
• Financial and invoicing records: minimum 5 years (SARS requirements)
• Marketing contact lists: until you opt out or request deletion
• Website enquiries: 3 years or until resolved

When data is no longer needed, it is securely deleted or anonymised.

07 Your Rights

Under POPIA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate information be corrected
• Deletion — request erasure of your data (subject to legal retention requirements)
• Objection — object to processing based on legitimate interest or for direct marketing
• Restriction — request that we limit how we use your data in certain circumstances
• Complaint — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@mokoenafortified.co.za. We will respond within 30 days.

08 Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, disclosure, or destruction. These include encrypted communications, secure password management, and restricted staff access.

While we take every reasonable precaution, no internet transmission is completely secure. If you believe your data has been compromised, contact us immediately.

09 Cookies

Our website uses cookies and similar tracking technologies to improve your experience. Please refer to our Cookie Policy for full details on what cookies we use and how to manage them.

10 Third-Party Links

Our website may contain links to third-party websites (e.g. CIPC, SARS, payment portals). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12 Contact Us