Refund Policy

01 Overview

Due to the nature of our services — many of which involve third-party submissions to CIPC, SARS, and other regulatory bodies — refunds are handled on a service-by-service basis. MFH processes submitted to government bodies incur non-recoverable government fees; these cannot be refunded once submitted.

We encourage all clients to carefully review their order details before confirming payment. If you have questions about a service before purchasing, contact us and we will assist.

02 Company Registration Services

Before submission to CIPC

If you cancel your registration order before we have submitted your application to CIPC, you are entitled to a full refund of the MFH service fee. The CIPC government fee (R175) is non-refundable if a name reservation has already been processed.

After submission to CIPC

Once your application has been submitted to CIPC, no refund is available on the MFH service fee or any CIPC government fees, as the process has been initiated and costs incurred on your behalf.

CIPC rejections

If CIPC rejects your application due to name conflicts or duplicate registrations (not caused by MFH error), we will re-submit at no additional charge using alternative name options. If a rejection is due to an MFH error, we will correct and resubmit at no cost, or issue a full refund at your discretion.

03 Certificate & Compliance Services

For all certificate and compliance services (tax clearance, B-BBEE, annual returns, etc.):

• Before submission: Full refund of MFH service fee available upon request
• After submission to SARS/CIPC: No refund on service fee or government fees incurred
• Unsuccessful applications due to client-provided errors (e.g. incorrect information): No refund; a correction fee may apply for resubmission
• Unsuccessful applications due to MFH error: Full resubmission at no charge, or full refund

04 Graphic Design Services

Before work commences

If you cancel before we begin work on your design, you are entitled to a full refund of any amounts paid.

After initial concepts are delivered

Once initial design concepts have been delivered to you, the following applies:

• The 50% deposit is non-refundable once concepts have been shared
• If you are genuinely dissatisfied with all concepts and we cannot resolve this through revisions, we will assess the matter on a case-by-case basis

After final approval

Once you have approved a final design and received your files, no refund is available. Approved and delivered designs are considered fully rendered services.

Revisions

Each package includes a defined number of revision rounds. Additional revisions beyond the included amount will be charged at R520/hour and are non-refundable once completed.

05 Website Development Services

Before development commences

Full refund available if cancelled before any design or development work has begun.

During development (50% deposit paid)

The 50% deposit is non-refundable once development work has commenced. If you cancel mid-project:

• All work completed to date will be invoiced at our hourly rate (R520/hr)
• If the completed work value is less than the deposit paid, the difference will be refunded
• If the completed work value exceeds the deposit, an additional invoice will be raised

After launch

Once a website has been launched and handed over to the client, no refund is available on the development fee. Ongoing management fees are subject to the cancellation terms in Section 6.

06 Website Management Plans

Monthly management plans are billed in advance. The following terms apply:

• You may cancel your management plan with 30 days' written notice
• No refund is available on the current month's management fee once it has been charged
• Cancellations take effect at the end of the current billing month after the notice period
• If MFH fails to deliver the agreed monthly services, a pro-rata credit may be applied to your next invoice

07 Refund Summary Table

08 How to Request a Refund

To request a refund, contact us in writing with the following information:

• Your full name and company name
• Invoice number or order reference
• Service for which a refund is requested
• Reason for your refund request

09 Processing Time

Approved refunds will be processed within 7–10 business days of approval. Refunds are issued via the original payment method where possible. Bank transfer refunds may take an additional 2–3 business days to reflect in your account.

10 Disputes

If you believe a refund has been incorrectly denied, you may escalate the matter to our management team at info@mokoenafortified.co.za. We are committed to resolving all disputes fairly and professionally.

All disputes are governed by South African law. We encourage resolution through communication before any formal legal steps are considered.